Frequently Asked Questions

Below is a list of our most frequently asked questions, however please do not hesitate to call and speak to our friendly staff for assistance and local recommendations.

Why should I book using this Website?

By booking using this website you are dealing directly with the accommodation provider, which gives you more control over your booking.

What is the earliest I can Check-in?

Standard check-in time is 2pm, however we are happy to store your luggage & have you park your car if you arrive earlier.

Can I arrive late?

Yes, we have a third party receptions available, via the phone, that takes over from 6pm when reception closes, allowing 24 hour access.

Do you have complimentary parking?

Yes, parking is free for our guests and situated behind the building.

Are your rooms non-smoking?

Yes, all rooms are non-smoking.

Do you have a restaurant?

Yes, we serve breakfast every day of the year and our chef is available for a nutritious cooked breakfast each morning. Our restaurant does not provide meals after 9am – serving breakfast only. We do have a restaurant guide available at reception, ready to recommend our favourite local pubs & eateries.

Please click on this link for information on local restaurants.

Do you have room service?

We do not offer room service.

Do you have wireless internet in guest rooms?

Yes, complimentary superfast NBN wireless internet is available in every room.

Do you have an outdoor entertainment area?

No, we don't.

How close are you to the shops and restaurants?

We are the nearest major accommodation to the CBD (only 400 metres from our property).

What is your Cancellation Policy?

Bookings must be cancelled at least 48 hours prior to arrival (some dates are non-refundable). For any issues, please reach out to the hotel directly.

How do I guarantee by booking?

Credit card details are required to secure room booking.

Do you have a gym?

No, we do not have an gym on property.

Can you store my baggage?

Yes, we provide this free service for same day departures (late flights). If you are doing a walk or tour for many days, we will hold bags free of charge for guests returning to stay with us.